Shipping policy
Thank you for shopping with us. We are committed to delivering your orders quickly and safely across the United Arab Emirates.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation.
Delivery Time
Estimated delivery times within the UAE are:
- Dubai & Sharjah: 1–2 business days
- Abu Dhabi & Other Emirates: 2–4 business days
Delivery times are estimates and may vary during public holidays, sales events, or due to unforeseen courier delays.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may also offer free shipping on selected products or promotional campaigns.
Cash on Delivery (COD)
Cash on Delivery is available for eligible orders within the UAE.
Please ensure someone is available at the delivery address to receive and pay for the order.
Order Tracking
Once your order has been shipped, you may receive tracking information (where available) to monitor your shipment.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order cannot be delivered, additional shipping charges may apply for re-delivery.
Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.
We appreciate your patience and understanding in such situations.
Damaged or Missing Items
If your order arrives damaged, incomplete, or you receive the wrong item, please contact our customer support within 48 hours of delivery with your order number and photos of the package and product.